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Distance Education: State Authorization and Student Grievance Information

Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents.

The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered. Some states require universities to seek approval before enrolling their residents, and the approval processes can be expensive and time intensive. Tarleton is working to obtain authorization to enroll students from other states. However, due to authorization and review processes associated with some states, we may be limited in our ability to accept some distance learning course enrollments.

Please contact globalcampus@tarleton.edu to inquire about the current status of your state with regard to this USDOE state authorization requirement. Depending on the status of your state of residence regarding this requirement, Tarleton State University may notify you that you are not eligible to register for Tarleton State University distance learning courses.

Additionally, students have the right to file a complaint against an institution when these requirements are not followed or regarding the loss of tuition and fees as a result of an unfair business practice. Institutions must provide current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s state.

Tarleton State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the bachelor's, master's, and doctoral degrees.

In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a grievance can be filed at the State or accrediting agency level. Tarleton students are advised to attempt to resolve complaints with the Tarleton faculty and administration. For more information or questions, contact globalcampus@tarleton.edu.

If you have a complaint about Tarleton State University's distance education programs, contact the appropriate authority in your state of residence. Below is a list of available complaint process information for all states. The State Higher Education Executive Officers (SHEEO) also maintains an up-to-date list of this contact information.

You may also file a complaint with Tarleton State University's regional accrediting agency, SACSCOC. Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097.


State by State Agencies handling Distance Learning Complaints
State Link to Complaint Process*
Alabama N/A
Alabama Commission on Higher Education
Alaska N/A
Alaska Commission on Postsecondary Education
Arizona A.R.S. § 32-3052 and A.A.C. R4-39-403
Arizona Complaint Process
Arkansas Arkansas Complaint Process
California California Complaint Process
Colorado Colorado Complaint Process
Connecticut Connecticut Complaint Process
Delaware N/A
Delaware Department of Education
District of Columbia District of Columbia Complaint Process
Florida N/A
Florida Complaint Process
Georgia Georgia Complaint Process
Hawaii Hawaii Complaint Process
Idaho Idaho Complaint Process
Illinois Use institutional ombudsman/Dean/Department head/provost - hotline 217-782-2551 or Illinois Board of Higher Education
Indiana Indiana Complaint Process
Iowa Iowa Complaint Process
Kansas Kansas Complaint Process
Kentucky Section 13 of Kentucky Complaint Process
Louisiana N/A
State of Louisiana Board of Regents
Maine N/A
State of Maine, Department of Education
Maryland N/A
Maryland Higher Education Commission
Massachusetts Massachusetts Student Complaint Process
Michigan Michigan Complaint Process
Minnesota Minnesota Complaint Process
Mississippi Mississippi Complaint Process
Missouri Missouri Complaint Process
Montana Montana Complaint Process
Nebraska Nebraska Complaint Process
Nevada Nevada Complaint Process
New Hampshire New Hampshire Complaint Process
New Jersey N/A
State of New Jersey Commission on Higher Education
New Mexico New Mexico Complaint Process
New York New York Complaint Process
North Carolina If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office: Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515-2688, telephone (919) 962-4558. The student may contact UNC General Administration for further details.
The Board of Governors, The University of North Carolina
North Dakota N/A
North Dakota University System
Ohio The agency does receive student complaints. Students are encouraged to try to resolve their issues through their institution's formal grievance procedures. If the student's issue is not resolved through this process, the agency may then contact the institution on the student's behalf and request that institution work with the student to resolve the issue. If the grievance involves an issue that violates the agency's standards for authorization, the agency would need to contact the institution to determine the severity of the issue and what agency action would be taken.
The Ohio Board of Regents
Oklahoma Oklahoma Complaint Process
Oregon N/A
Oregon Student Access and Completion, Office of Degree Authorization
Pennsylvania Pennsylvania Complaint Process
Puerto Rico Puerto Rico Complaint Process
Rhode Island Rhode Island Complaint Process
South Carolina South Carolina Complaint Process
South Dakota South Dakota Attorney General
1302 W. Highway 14, Suite 1
Pierre, SD 57501-8501
Telephone: (605)773-3215
Tennessee The complaint form may be uploaded from the Tennessee Higher Education Commission
Texas Texas Complaint Process
Utah Utah Complaint Process
Vermont N/A
Vermont Complaint Process
Virginia Virginia Compliant Process
Washington Washington Complaint Process
West Virginia N/A
West Virginia Complaint Process
Wyoming Wyoming Complaint Process

* Where a complaint process was not found, a URL to the web site of the corresponding agency in that state is provided.

Updated:01/13/2015

Some states require universities to seek approval before enrolling their residents, and the approval processes can be expensive and time intensive. Tarleton is working to obtain authorization to enroll students from other states. However, due to authorization and review processes associated with some states, we may be limited in our ability to accept some distance learning course enrollments.

 

Please contact ecampus@tarleton.edu to inquire about the current status of your state with regard to this USDOE state authorization requirement. Depending on the status of your state of residence regarding this requirement, Tarleton State University may notify you that you are not eligible to register for Tarleton State University distance learning courses.

Additionally,