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VoIP Phone Services

Update as of April 2013:

Your department is either in Stage 1 or Stage 2 of the VoIP deployment. See below for the descriptions of the stages.

VoIP Phone Services

What is the project?

Starting in April 2013, Information Technology Services will begin upgrading the current phone system to Cisco’s Voice over Internet Protocol (VoIP) phone system. The current phone system has been in place since 1990. The new phone system will give faculty and staff the same services currently available, plus new features that will enhance and simplify their experience. Our goal is to keep you informed and up-to-date during the project.  Please check back frequently to see announcements or contact us at

What is the timeline?

The project will begin in April and will be completed by the Fall 2013 semester. See the project timeline.

What can you expect?

The implementation of the new VoIP phones for your department will take place in three separate stages.

Stage 1:

We will contact your department’s administrative assistant to begin the process. We will provide the administrative assistant with a spreadsheet containing the physical location of the current phones, the extension number, and the name of the individual assigned to the extension. To help stay on schedule, we would appreciate having the information on the list confirmed and returned within 2-3 business days.

Stage 2:

Once we have received the spreadsheet, we will schedule a time and date with the department for a physical inventory.   A representative from the VOIP project team will visit each office to inventory equipment and prepare for the installation of the new phones. We will send several reminders to the department as the date approaches.

Stage 3:

This is the actual implementation period. The implementation team will meet with the department to discuss how the phones are currently used (e.g. hunt, multiple lines, voicemail, etc.). They will then meet individually with the user to install the new VoIP phone and train the user on the new phone’s features.  The last step in the process will be a visit after the implementation to help with any further questions.