Installing and Configuring Cisco Jabber on a Mac

Cisco Jabber allows you to communicate with others using text, voice, and screen sharing. This guide will help you download, install, and configure Jabber to work on your personal Windows device

Step 1: Downloading Cisco Jabber

  • Navigate to the Jabber for Mac download.
  • This will prompt you for a login. Use your NTNET credentials
  • Your download should start once you successfully log in.

Step 2: Installing Cisco Jabber

  • Once the download is finished, you are ready to install the program.
  • Open the downloads icon on the bottom bar
  • Click on the Cisco Jabber MAC Install.pkg
  • Click through the installer. Screenshots of the process are provided below.
Cisco Jabber installer introduction screen with "Continue" button.
Cisco Jabber installation screen showing software license agreement.
Installation prompt for Cisco Jabber with Agree and Disagree options.
Cisco Jabber installation screen showing disk space requirements and install options.
  • At this stage, you will be prompted to login. Use your personal Mac login information

Step 3: Configuring and Running Cisco Jabber

  • Open the Finder and find Cisco Jabber on the applications list
Smiling blue and white face icon on a square background.
Mac Finder window showing applications list with Adobe and Cisco software highlighted.
  • The first screen you will see is asking for your Tarleton email address
Cisco Jabber login screen with username field and "Continue" button.

After you enter your email address and hit continue, it will ask for a username and password. Use your NTNET credentials.

  • If your login does not work, click the Advanced Settings button and check out the following screenshot:
Advanced settings window with account type options and login server settings.

By default, the above settings are selected. If these are not working, choose “Cisco IM & Presence” under Select your account type; and choose “Use the following server” under Login server. Make sure the server address is presence-1.tarleton.edu

Cisco Jabber login screen with username and password fields.

Once you hit Login, you should see the following screen. Once this screen clears, you are logged in to Cisco Jabber.

Cisco Jabber app signing in screen.

If your computer asks you to adjust settings for Jabber to work, please do so.

For any other questions, please call the Help Desk at 254-968-9885.