Timeline Dates

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Upgrade will take place on Friday, October 20, 2023 starting at 5:30 PM. All Services will be offline.

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Upgrade scheduled to complete on Thursday, October 26, 2023 by 1:00 PM. Services will be back online.

Questions? Contact Us

For questions regarding this upgrade, please contact our Service Desk at 254.968.9885, select option #1.

254.968.9885 | Option #1

Impact to Students, Faculty, and Staff

Services unavailable during this upgrade window will be:

  • AdAstra
  • Admissions Processing
  • Banner/myGateway
  • Degree Works Audits
  • DuckTrax
  • Financial Aid Processing
  • Registration/Drop Processing
  • Texan Bill Pay
  • Texan Facts
  • Transcript Processing

No ability to view Grades, Holds, and Class Schedules in DuckTrax during the upgrade window

Main Offices Affected

  • Academic Advising
  • Admissions
  • Dean of Students
  • Family Relations – Authorized User Payments (only)
  • Financial Aid
  • Registrar
  • Residence Life – Meal Plan Sign-ups
  • Student Business Services

Canvas Will Still Be Available During This Upgrade Window